Track Order

We want you to feel confident shopping with VISIBREEZ™. That’s why we offer a 30-day return policy on most items.

• Full Refund: You can request a refund (excluding shipping fees) if your item meets our return conditions.
  
• Return Window: Requests must be submitted within 30 days of delivery.

• For details about Final Sale items, please review our Refund Policy.
  
• Item Condition: Products must be unworn or unused, with tags, and in the original packaging.
  

To start a return, simply email us at support@visibreez.com. We’ll provide clear instructions on how and where to send your item back.

For full details, please see our Refund Policy page.

We process all orders within 1–3 business days. Since we offer worldwide shipping, delivery times vary depending on your location.

• Standard Delivery: For most countries, parcels arrive within 7–10 business days (excluding Sundays and public holidays).
  
• Worldwide Coverage: Shipping times may differ based on the destination country.
  

For the most accurate details, please see our full Shipping Policy.

Our standard shipping cost is automatically calculated at checkout based on your delivery address and order size. We also run free shipping promotions from time to time—so keep an eye out for special offers!

Most orders are processed and shipped within 1–3 business days. Once your package has been prepared, you’ll receive a shipping confirmation email along with a tracking number so you can follow your order every step of the way.

Yes! Once your order has been processed and shipped, you’ll receive a tracking number by email. You can use this number to easily track your order online.

If you haven’t received your tracking details within a few days of purchase, please contact our support team at support@visibreez.com and we’ll be happy to assist you.

We accept a wide range of secure payment methods to make checkout simple and safe. You can pay with all major credit and debit cards, including Visa, Mastercard, and American Express. We also support Google Pay, Apple Pay, and PayPal for fast and convenient payments.

Our warehouse begins processing orders within just a few hours, which means changes are limited. If you need to update your order details or shipping address, please contact us at support@visibreez.com as quickly as possible.

We’ll do our best to assist you before your order is prepared. However, once your package has been shipped, we’re unable to make further changes.

Yes. You can cancel your order before it has been shipped. To request a cancellation, please contact us at support@visibreez.com within 12 hours of placing your order.

Once your package has been prepared for shipping, we’re unable to process cancellations.

Please check your order as soon as it arrives. If you received the wrong item or a damaged product, contact us right away at support@visibreez.com so we can resolve the issue quickly.

We may ask for photos of the damaged item to help us verify the problem. Once confirmed, we’ll arrange a replacement product according to the timeframe in our Shipping Policy.

If you ordered the wrong size or need a different fit, we’re happy to help with a size exchange. We can provide a replacement in the correct size, but the shipping fee for the new item will be the customer’s responsibility.

To start your exchange, please contact our support team at support@visibreez.com and we’ll guide you through the process.

For international orders, some countries may require customs fees, import duties, or taxes upon delivery. These charges are determined by your local customs office and are not included in our shipping cost. We recommend checking with your local authorities for more details before placing your order.

Yes! You can enter a discount code or promo code during the checkout process. Simply add your code in the field provided and the discount will be applied to your order total. Please note that only one promo code can be used per order, and some promotions may have exclusions.