Refund policy


Return Policy Overview

  • You have 30 days to request a return from the date of delivery.
  • Items must be returned in their original condition, with all accessories, tags, and packaging intact.
  • Buyers are responsible for return shipping costs unless the item is defective or damaged.

Damaged or Incorrect Items

  • Contact us at support@visibreez.com immediately with evidence (e.g., photos). We will provide a replacement at no cost.

Final Sale Items

  • Items marked as Final Sale are not eligible for return, refund, or exchange.

How to Initiate a Return

  1. Email support@visibreez.com with your order number and reason for return.
  2. Await approval and instructions, including the return address.
  3. Ensure the item is securely packaged and shipped using an insured service.

Refunds

  • Refunds will be processed within 10 business days after receiving and inspecting the item.
  • Shipping costs are non-refundable.

Exchanges

  • Return the original item and place a new order for the desired size or product.

European Union 14-Day Cooling-Off Period

  • Customers in the EU can return items within 14 days for any reason, following the standard return conditions.